Update your TAG

Install an update

When an update is ready, the app shows Update available on the TAG tab.

1. Charge the TAG to at least 20 %.
2. Keep the TAG next to the phone.
3. Tap Update device and confirm.
4. Keep the app open until it confirms the update. At the end it checks the version the TAG is running.

During the update

• The TAG cannot send an SOS while it installs.
• Do not switch the TAG off.
• Do not start an SOS or safety monitoring.
• Keep the app on screen and the phone close to the TAG.

Once the transfer starts it cannot be cancelled. Before that, closing the app is safe.

If the update does not start

The app tells you why. The usual reasons are:

• The battery is below 20 %: charge the TAG.
• The TAG is too far away: move it closer to the phone.
• An SOS or safety monitoring is active.
• The app is in the background.

If the update fails

If an update is interrupted, the TAG may not be able to send an SOS until it is recovered. Keep it next to the phone and check it again from the app.

If the app says the TAG needs recovery, recover it from a computer: you need Chrome or Edge and a USB cable that carries data. If that does not work either, contact us with the serial number on the back of the TAG and what the app showed.