Pair your TAG with the app

Before you start

• Install the Eixam app and sign in.
• Make sure the TAG is on and keep it next to your phone.
• Turn on Bluetooth. On Android, also turn on location services: the app needs them to find Bluetooth devices.

The app asks for Bluetooth and location permission when you set up the TAG. It asks for other permissions later, when a feature needs them.

Pair the TAG

1. In the app, open the TAG tab and tap Connect a TAG. The first time you use the app, the setup takes you there too.
2. The app searches over Bluetooth and lists the TAGs it finds under Available devices. Yours appears as EIXAM_ followed by the serial number printed on its back.
3. Choose your TAG.

Newer versions of the app can also scan the QR sticker on the long side of the TAG box instead of searching.

Finish the setup

After pairing, the app configures the TAG and may install a firmware update. Keep the TAG next to the phone: it may restart several times.

Then add at least one emergency contact, with their phone number. They are the people who get your alerts.

If the TAG does not appear

• Check that the TAG is on and close to the phone.
• Check that Bluetooth is on, and on Android that location services are on too. Then search again.
• Keep other TAGs away so you pick the right one.
• On iPhone, if this TAG was paired before: open Settings > Bluetooth, tap ⓘ next to the EIXAM device, choose Forget This Device and pair again from the app.

Remove a TAG

With the TAG connected, open the TAG tab, tap the ⋮ menu and choose Unpair. This disconnects the TAG and removes it from the app. On iPhone, if the TAG still appears in Settings > Bluetooth, forget it there too.