How SOS works

Send an alert from the TAG or the app, cancel it, and what happens next.

Eixam is a supplementary safety service and does not replace 112. If you can, call 112 yourself.

Send an SOS from the TAG

Hold the button for 3 seconds. You hear four rising notes.
A 20-second countdown starts, with a beep every second. You can still cancel.
When it ends, the TAG sends the SOS and sounds a siren.

You do not need to open the app or touch your phone.

Send an SOS from the app

On the SOS tab, press and hold the SOS button for 3 seconds. A 20-second countdown starts: tap Cancel SOS to stop it. When it ends, the SOS is sent. The app can send an SOS without the TAG if the phone has a data connection.

Who gets the alert

Your emergency contacts are alerted one at a time, in the order you set in Profile > Emergency contacts:

The first contact gets an SMS with a link to follow your location.
If they do not confirm the alert within about a minute, they get a phone call. Picking up is not enough: they have to confirm it as the call says.
If they still do not confirm, the next contact is alerted, for up to two rounds.

As soon as one contact confirms, the others are not alerted. A contact without a phone number cannot be alerted, so add one for each. If your service includes it, your provider may also receive the alert.

The TAG does not make phone calls. When someone acknowledges the alert, the siren stops and a short rising tone plays. The SOS stays active and the TAG keeps sending it until it is cancelled or closed.

Cancel or end an SOS

From the TAG: hold the button for 3 seconds, during the countdown or while the SOS is active. A short press never cancels.
From the app: tap Cancel SOS, and confirm if the SOS was already sent. Keep the app open until it is confirmed.

If you cancel during the countdown, nothing is sent to your contacts. If the SOS was already sent, your contacts are not told that it ended: let them know you are safe.

Without phone signal

The TAG sends the SOS both to your phone over Bluetooth and by radio (LoRa). Another Eixam TAG or a gateway nearby can pass the radio alert on. This depends on the coverage where you are, so carry your phone when you can.

The TAG keeps retrying until the SOS is cancelled or closed. If it has no GPS position, the alert is sent without one.